Shipping and Refund Policy

SHIPPING POLICY

All orders are shipped USPS First Class Mail and are Fully Insured.

I always do my best to ship ready made items within 3 business days, but please be sure to let me know if you need a piece by a certain date.  I can’t guarantee the shipping time once your package has left my care, but will do my best to take it to the post office ASAP.

Made-to-order and custom purchases are usually completed within 1-4 weeks of your finalized design.   As I will never compromise quality to meet an order deadline, I will contact you if I estimate the time to be a little bit longer.

Be sure to keep in mind that some countries will charge an additional tax as your package comes through customs. I am not responsible for any extra charges on international orders. The customs process may also delay the delivery. 

All orders are shipped ready for gift giving, either in a sturdy mailing box or heavy duty eco friendly mailing envelope.  

The following are estimated shipping times:

  • Shipping within the USA: 2-8 business days
  • Shipping to Canada: 7-21 business days
  • International shipping: 7-21 business days

Shipping times are not guaranteed and at a busy time like Christmas, I recommend planning ahead so that your beautifully unique hand crafted items will arrive in plenty of time.

All orders shipped within the US are shipped USPS First Class fully insured.

Please contact me for:

Full shipping insurance outside of the USA.

Insured orders will receive a full refund if the order is lost in transit.  It is recommended to fully insure your order as I cannot accept responsibility for lost or stolen items.  Once your item leaves my hands, it is the responsibility of USPS.

Refund policy

As I provide clear and accurate images of my pieces along with material descriptions and dimensions, once a piece is purchased, I am unable to offer refunds, returns, exchanges or cancellations on any items, including gift cards.

If you have any questions prior to a purchase, please reach out to me through the contact form on my home page prior to your purchase.

Exchanges or shop credit will be considered on a case by case basis.  If an exchange is allowed, any additional shipping costs will be paid by the customer.  Notice must be given of the desire to exchange within 3 days of purchase. The purchased piece must arrive back to me in perfect condition, just as it was sent to you and must also be sent back to me in its original packaging with tracking and insurance.

Although I don’t allow refunds, returns, or cancellations, if you aren’t satisfied with your purchase, please contact me and I will do all that I can to make things right.  You are the reason that I am able to be here and I truly value your support.

You can always contact us with any questions at wildwoodsjewelrydesigns@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.